Sending Log Files

• Related Articles

• Sending the EDI Client Log files to Support

  Select the TXT icon in the EDI client header section (top right of screen). This will open the EDI Client's log files to notepad. Please save this to your computer (i.e. your desktop or my documents) and then attach to an email or support ticket.

• Emailing Log Files

  This article describes how to email diagnostic information to Inzant Support if requested. To Email Log files to Support touch the 'Utilities' icon in the top right of the Home Screen. Touch 'Send Log Files'. An email will pop up showing pre-filled ...

• Share Log Files

  The Inzant Support team may request you provide log files from your device to assist with solving issues you may experience. If you don't use the Apple Email App, then we allow you to send the files to us by sharing them to another App. To Share Log ...

• Emailing Log Files

  This article describes how to email diagnostic information to Inzant Support if requested. To Email Log files to Support touch the 'Utilities' icon ​ Touch 'Send Log Files'. This will open the device Mail App with the information and log files ...

• Share Log Files

  The Inzant Support team may request you provide log files from your device to assist with solving issues you may experience. If you don't use the Apple Email App, then we allow you to send the files to us by sharing them to another App. To Share Log ...

• Popular Articles

• Home Screen and Navigating the System

  The Home Screen The home screen is the start up screen for the App. It contains links to all the other major screens and provides some KPI information and access to your schedule. In this article we will discuss all the links so you can navigate ...

• Quick Guide Reporting - Customer Website Access Status

  To get a list of your existing Retailers & Contacts with the state of their website access you can run a simple report from the Management Portal Reporting Module Click on Reporting in the Side Bar Menu to see the available reports. Click the Website ...

• Master and Variation Products

  Inzant Sales supports Master and Variation products. these products appear in the App slightly different to normal products. This article describes how Master and variation products are displayed in the App. When viewing product lists, on the Product ...

• Creating a Retailer

  This article provides a short walk-through tutorial on the steps required when creating a new Retailer Using the Inzant Sales app. To Create a New Retailer touch 'Retailers' on the left of the screen. You will now be able to view a list of previously ...

• Editing a Retailer

  This article describes the process of editing a retailer. More detailed information on retailer information can be found at the following article (Retailer Detail Screen) To Edit a Retailer touch 'Retailers' on the left of the Home Screen. Touch the ...

• Recent Articles

• Management Portal - Adding a Pricing Rule Walk Through Video

  Watch the linked video as we walk through creating a new pricing rule, set conditions for discounts, select products, choose applicable price lists, and schedule the rule for auto-publishing. Check out the detailed steps and explanations below to ...

• Performing a Hard Reset on an iPad

• Adding a Favourites List to a Retailer

  In this video, I will show you how to add a favourites list to a retailer. I will guide you through the steps, including selecting the retailer, navigating to the favourites section, and adding a list. I will also explain how to choose the contact ...

• Accessing and Managing Favourites Lists

  In this video, I will show you how to access and manage your favourites lists on our platform. I will guide you through the steps to access your favourites list, apply filters, and view specific categories. Additionally, I will demonstrate how to add ...

• Creating Bespoke Favorites Lists for a Contact

  In this video, I will show you how to create a bespoke favorites list for a specific contact. Sometimes, certain contacts may have unique preferences, and it's important to cater to their needs. I will guide you through the process of selecting the ...