To add a new user, you must first ensure you have enough free licenses. Navigate to the Subscription screen and if required, increase your license count to the required new level.
Once you have confirmed there are enough licenses for the new user/s, go to the User Search screen and click on the “New User” action button to create the new user.
User Type & Role
The first thing to configure on a new user is the user type & role; select from the available user types. Note: if you do not currently have enough licenses to configure the user of a type the radio button in the top left corner of the box will not be selected. You have the option of buying more licenses if this is the case – this button will take you to the subscriptions screen. You will not be able to navigate away from this tab without selecting a user type.
Once user type is selected, select a role from the drop-down selection.
Username, First name and Surname are all required fields to save the new user. Username must be a valid email address.
‘Email to’ is a required field, however all other fields on this page are not required to be completed. Inzant recommends setting up a user image, and turning “Receive System Messages” on.
On this tab you can configure the Sales Territories you’d like this user to be able to access whilst using a mobile sales device (in Inzant Sales Plus or Inzant Tradeshow).
There is no requirement to interact with this screen whilst creating a new user - the configuration will be blank until a device is linked to the user (which cannot happen until the user is saved & the password is configured).
Once you’ve completed the above steps you can click the “Save” button in the top right corner of the screen. You will be prompted whether you want to reset the users password (which prompts the user to setup a password) - if you want the user to get started with Inzant right away then click OK to approve this. If you don't want the user getting this email just yet then do not approve the process. See our Resetting Password
guide for more details on how this process works.
If you did not approve the password reset process when you first created the user, you can always trigger the password reset at a later time via the below instructions.
Once the user is saved and you’ve returned to the user search screen, reopen the user and in the More options drop-down trigger a password reset for the user. This will send the user an email with instructions on setting up a password. See our Resetting Password
guide for more details. Once this is done the user will be able to access the mobile applications, the admin interface or both (depending on the user type).
User Details - Password Reset
The User Details screen contains a “more options” drop-down menu which allows admin users to prompt password resets for all system users. This process works for all Inzant Sales users, – irrespective of user type. It will also allow users to reset ...
User Details - Editing a User
To edit an existing user in the Inzant Sales Admin interface you’ll need to navigate to the User Details screen. You can do this by opening the User Search screen (the “Users” link in the Sidebar), then clicking the Edit icon in the User Search Table ...
Users getting New iPads
This is a quick guide on safely changing your device. Keep in mind before you decide to swap your device there are a few things needed so you do not loose your previous work. 1. On the 'Old' device, then open Inzant Sales plus App, navigate the ...
User Password Management Overview
Customer (contact) website passwords are not visible to any Inzant users, only the contacts themselves know their password - this is designed to protect the users private data. With regard password management, there is the potential for an Inzant ...
User Details - Overview
The User Details screen allows you to add, edit and delete system users. Clicking the Edit button on the User Search screen (in the "Actions" column) will open the User Details screen for that User. The User Details screen contains the below ...
There are two main areas within the CMS that hyperlinks can be created; In a specific content zone provided by a widget. In the CK Editor content entry zone. Both zones offer the same 3 basic link types, Internal URLs, External URLs and Mailto ...
Initialising & Resyncing the Inzant Sales App
If you need to reload your database the process is quite straight forward. Please be mindful that performing the below process will erase ALL information within Inzant Sales on the device, so please check and make sure all incomplete orders or quotes ...
Shutting down Apps running in the background
If you are noticing your iPad starting to run very slowly and Inzant starting to crash then your iPad may have all its resources being used by other applications running in the background. We'd recommend periodically closing all apps running in the ...
iOS 11.* - Keyboard Lag Issue
If you are seeing keyboard lag (i.e. ranging from a bit slow to non-responsive) on your iPad after downloading a new version of iOS you are not alone. We've had plenty of reports of this and it's not an Inzant specific issue, its an operating system ...
Checking Order History for a retailer
To view Order history of a retailer go to the specific retailer and touch the "Orders" icon.The "Order History" screen shows previous orders, quotes, pending orders, and goods returns for as far back as your system is configured for. Most systems are ...