Customer (contact) website passwords are not visible to any Inzant users, only the contacts themselves know their password - this is designed to protect the users private data. With regard password management, there is the potential for an Inzant Sales admin user, iPad
user and the contact themselves to trigger the password reset process. Inzant allows multiple different contacts for a single Retailer to login and interact with the website (i.e. place orders). As such when performing any website account management you'll need to make sure you select the appropriate contact.
What happens during a Reset
Resetting a password will generate a temporary
password & then instantly email it out to the email address configured for the contact. This temporary password will only be valid for 48 hours, so the user will need to login with new password fairly soon. To login they just need to use the standard login form, their username and the temporary password emailed to them. By default the contacts "username" wont be included in the same email as their temporary password for security reasons, however depending on your system configuration you can request we alter this and Inzant may be able to assist.
Setting a new Password
Once they've logged in with a temporary password the system will prompt them to set a new password. New passwords
require a minimum of 8 characters and enforce the user to include at least 1
number and at least 1 alphabet (letter) character.
How can passwords be Reset
Users can reset their own passwords using the “Forgot
Your Password” link on the login form. This will open another form prompting
the user for their username. If the user correctly enters their username, an
email will be sent to the email address stored on the account customer with a
temporary password. Using the temporary password the user will be able to login
and will be prompted straight away to change their password.
Please see a detailed guide on how iPad users can reset Passwords and manage user login information here.
Please see a detailed guide on how Admin users can reset Passwords and manage user login information here.
Recent Articles
End to End Video Guide on Using Smart Catalogues
We've put together a pretty comprehensive video on using Smart Catalogues here, which covers the salesperson user experience (and how to edit that if you wish), how to create the PDF, and then how to create the smart catalogue in Inzant Sales. If you ...
Management Portal - Adding a Pricing Rule Walk Through Video
Watch the linked video as we walk through creating a new pricing rule, set conditions for discounts, select products, choose applicable price lists, and schedule the rule for auto-publishing. Check out the detailed steps and explanations below to ...
Performing a Hard Reset on an iPad
Adding a Favourites List to a Retailer
In this video, I will show you how to add a favourites list to a retailer. I will guide you through the steps, including selecting the retailer, navigating to the favourites section, and adding a list. I will also explain how to choose the contact ...
Accessing and Managing Favourites Lists
In this video, I will show you how to access and manage your favourites lists on our platform. I will guide you through the steps to access your favourites list, apply filters, and view specific categories. Additionally, I will demonstrate how to add ...