Cart Management CMS screen allows for the CMS admin user to view and administer
any open or locked carts in the website at any time, in particular highlighting
transactions pending payment approval.
Active cart is a website cart that a user has begun, but not submitted (ie they
are halfway through inputting an order). A Locked cart will occur when a user
has completed the cart and begun the process of making payment for the cart,
however for some reason the payment wasn’t completed properly.
cart is only ever locked under certain scenarios. Please note that similar
cases exist for all payment gateway options;
the Locked Carts list screen, a summary of all the existing carts can be seen.
“Editing” a cart will navigate to the Cart Details screen, and allows the admin
user to perform different actions based on whether it is active or locked. If a
cart is Active an admin user may Delete the cart or Convert it to an Order. If
a cart is Locked then the admin user may Unlock the cart, Delete the cart or
Convert it to an Order.
workflow of all existing payment gateway options follow the same simple diagram
below, all of which contain the potential for an inadequate response to be
returned from the payment gateway and the cart to remain locked. When a cart is
locked it will send a notification to the admin user (30 minutes after being
locked) to alert of its existence, and it can then be managed in the CMS as
Note: When an admin user confirms or
deletes a cart the website user will have to close the browser to be able to
continue ordering. This is due to a session needing to be recreated. When
providing support to users please notify them to close and reopen the browser
should a cart ever be deleted or converted to an order.