User Details - Password Reset
The User Details screen contains a “more options” drop-down menu which allows admin users to prompt password resets for all system users. This process works for all Inzant Sales users, – irrespective of user type. It will also allow users to reset their password on any device, using any browser. Only the user themselves can create or reset their password, as they must have access to the email address configured as the Username.
A specific link & code are emailed to the user which they can then use to create/reset their password. These steps are detailed below;
The Process
As as administrative user, to trigger a password reset you’ll first need to navigate to the user details screen. You can do this by Opening the User Search screen (“Users” link in the Sidebar), then clicking the Edit icon in the User Search Table (actions column on far right) for the user you want to reset the password for.
Once on the User detail screen, hover over the More Options drop-down menu, and click on Reset Password.
This will then send an email to the user’s configured username (not the email configured in the “email to” field) containing a link to the password reset screen in Inzant, in addition to a 6 digit code which they will need to enter to successfully reset the password.
The email contents should look something like this;
After entering the code, the user will also need to enter a new password and retype exactly to confirm the new password. The password requires a combination of upper/lower case, symbols, numbers and a certain number of characters before it will be accepted. The passwords relative complexity is displayed coloured text in the password field as "Too Weak" through to "Strong". Once the "Acceptable" level has been reached the password can be saved.
Once the three form fields are complete, click on the “Save New Password” button. Provided the code is still active and the passwords both match & are secure enough you will be redirected to the login page.
Please note that device users cannot log in to this admin website, however the new password device users set here will be what is used to connect to the Inzant Sales Plus or Inzant Tradeshow apps.
Related Articles
User Details - Reactivating or Deactivating a User
To deactivate or reactivate a User in the Inzant Sales Admin interface, you’ll need to navigate to the User Details screen. You can do this by opening the User Search screen (the “Users” link in the Sidebar), then clicking the Edit icon in the User ...User Password Management Overview
Customer (contact) website passwords are not visible to any Inzant users, only the contacts themselves know their password - this is designed to protect the users private data. With regard password management, there is the potential for an Inzant ...User Details - Adding a User
To add a new user, you must first ensure you have enough free licenses. Navigate to the Subscription screen and if required, increase your license count to the required new level. Here is a guide on increasing your subscription level - Increasing ...Login - Forgotten Password Reset
The Inzant Sales Admin interface login screen contains a “Reset Password” option which can be used to help reset forgotten passwords. The reset password option only displays after entering a valid system username. This process works for all Inzant ...Password Reset - Mobile Sales Users
Please note: this process will only work if your currently configured username is a valid email address - and is one that you have access to. If you username is not a valid email address or you dont' have access to it then talk to your Inzant Sales ...
Popular Articles
Home Screen and Navigating the System
The Home Screen The home screen is the start up screen for the App. It contains links to all the other major screens and provides some KPI information and access to your schedule. In this article we will discuss all the links so you can navigate ...Editing a Retailer
This article describes the process of editing a retailer. More detailed information on retailer information can be found at the following article (Retailer Detail Screen) To Edit a Retailer touch 'Retailers' on the left of the Home Screen. Touch the ...Order History Search Screen
The Order History Screen allows you to review history and report on ordering processes. This article describes how to use the Order History screen. Online Help The help link will provide you with online access to our knowledge base with the articles ...Quick Guide Reporting - Customer Website Access Status
To get a list of your existing Retailers & Contacts with the state of their website access you can run a simple report from the Management Portal Reporting Module Click on Reporting in the Side Bar Menu to see the available reports. Click the Website ...Master and Variation Products
Inzant Sales supports Master and Variation products. these products appear in the App slightly different to normal products. This article describes how Master and variation products are displayed in the App. When viewing product lists, on the Product ...
Recent Articles
End to End Video Guide on Using Smart Catalogues
We've put together a pretty comprehensive video on using Smart Catalogues here, which covers the salesperson user experience (and how to edit that if you wish), how to create the PDF, and then how to create the smart catalogue in Inzant Sales. If you ...Management Portal - Adding a Pricing Rule Walk Through Video
Watch the linked video as we walk through creating a new pricing rule, set conditions for discounts, select products, choose applicable price lists, and schedule the rule for auto-publishing. Check out the detailed steps and explanations below to ...Performing a Hard Reset on an iPad
Adding a Favourites List to a Retailer
In this video, I will show you how to add a favourites list to a retailer. I will guide you through the steps, including selecting the retailer, navigating to the favourites section, and adding a list. I will also explain how to choose the contact ...Accessing and Managing Favourites Lists
In this video, I will show you how to access and manage your favourites lists on our platform. I will guide you through the steps to access your favourites list, apply filters, and view specific categories. Additionally, I will demonstrate how to add ...