Customer (contact) website passwords are not visible to any Inzant users, only the contacts themselves know their password - this is designed to protect the users private data. With regard password management, there is the potential for an Inzant Sales admin user, iPad
user and the contact themselves to reset their password. Inzant allow's multiple different contacts for a single Retailer to login and interact with the website (i.e. place orders). As such when performing any website account management you'll need to make sure you select the appropriate contact.
Users can reset their own passwords using the “Forgot Your Password” link on the login form. This will open another form prompting the user for their username. If the user correctly enters their username, an email will be sent to the email address stored on the account customer with a temporary password. Using the temporary password the user will be able to login and will be prompted straight away to change their password.
Please see a detailed guide on how iPad users can reset Passwords and manage user login information here.
Please see a detailed guide on how Admin users can reset Passwords and manage user login information here.