FAQ's
Frequently Asked Questions are managed via the FAQ’s tab on the CMS menu.
FAQ Categories
FAQ categories must first be configured so that FAQ’s can be assigned to a category (this process is the same
as creating Article categories). In the public website widget the categories will be displayed as tabs in a left
menu. The order of the categories is managed by modifying the “Sort Order” field on each category.
Creating FAQ's
- Creating an FAQ requires the following fields;
- Category – Selected from the list of configured categories.
- Frequently Asked Question – The question that appears for the user to view, simple text.
- Sort Order – defines in which order the FAQ’s appear in the list (by category).
- Published – determines if the FAQ is viewable or not.
- Answer – Rich text answer to the question, allowing links and complex formatting. See a quick guide on using the CK Editor tool Here.
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