How to sync orders when the iPad has been running offline

How to sync orders when the iPad has been running offline

If you normally operate your iPad in an offline manner (i.e. you don't use a sim card with mobile data) OR if you've experienced some internet connectivity issue, then you'll have some orders sitting on the device that need to be synced with the cloud.

Once you have confirmed internet access is available, you can easily sync these orders off by tapping the "Information" icon in the top left corner of your Inzant Sales app, and then tap on the "Sync Status" tab. Now you should tap the Sync icon in the top right corner of the screen.

Once the sync is complete, if should change the "Last Synchronisation Status" from Failed to Success, and you should no longer see any "New orders to upload" or "New retailers to upload".

Please see below a screenshot with these buttons and zones highlighted in yellow. If you continue to experience sync issues please contact Inzant support for further assistance.


    • Related Articles

    • Triggering a Manual Sync

      If you want to receive updates on your iPad throughout the day to Product, Retailer or Campaign information you'll need to trigger a manual sync. To perform a manual sync you first need to make sure you are on the Sync Status screen. To do this; Tap ...
    • Rebooting your iPad

      If your iPad is doing things that normally shouldn't be possible, or if its just running really slowly then potentially a reboot could help. To do this you need to press and hold the Sleep/Wake button and the Home button at the same time for at least ...
    • Shutting down Apps running in the background

      If you are noticing your iPad starting to run very slowly and Inzant starting to crash then your iPad may have all its resources being used by other applications running in the background. We'd recommend periodically closing all apps running in the ...
    • MYOB AccountRight Live Integration Overview

      Inzant's latest integration with the latest MYOB AccountRight accounting software is better than ever, with all sync tasks being automated and happening either instantly or on a scheduled basis. Another huge plus is that the integration is configured ...
    • Users getting New iPads

      This is a quick guide on safely changing your device.  Keep in mind before you decide to swap your device there are a few things needed so you do not loose your previous work.  1. On the 'Old' device, then open Inzant Sales plus App, navigate the ...
    • Popular Articles

    • Home Screen and Navigating the System

      The Home Screen The home screen is the start up screen for the App. It contains links to all the other major screens and provides some KPI information and access to your schedule. In this article we will discuss all the links so you can navigate ...
    • Creating a Retailer

      This article provides a short walk-through tutorial on the steps required when creating a new Retailer Using the Inzant Sales app. To Create a New Retailer touch 'Retailers' on the left of the screen. You will now be able to view a list of previously ...
    • Setting a Retailer to have Website access from the Management Portal

      To enable customers access to the B2B Portal or Website, you need to allow the Contact on a Retailer to have access. After logging into the Inzant Sales Management Portal you'll need to navigate to the Contact or Retailer in question. Finding a ...
    • Inzant Website CMS User Manual

      The latest version (currently version 1.4) of the CMS User Manual is attached, which you can download and use as required.
    • Creating Hyperlinks

      There are two main areas within the CMS that hyperlinks can be created; In a specific content zone provided by a widget. In the CK Editor content entry zone. Both zones offer the same 3 basic link types, Internal URLs, External URLs and Mailto ...
    • Recent Articles

    • Management Portal - Adding a Pricing Rule Walk Through Video

      Watch the linked video as we walk through creating a new pricing rule, set conditions for discounts, select products, choose applicable price lists, and schedule the rule for auto-publishing. Check out the detailed steps and explanations below to ...
    • Performing a Hard Reset on an iPad

    • Adding a Favourites List to a Retailer

      In this video, I will show you how to add a favourites list to a retailer. I will guide you through the steps, including selecting the retailer, navigating to the favourites section, and adding a list. I will also explain how to choose the contact ...
    • Accessing and Managing Favourites Lists

      In this video, I will show you how to access and manage your favourites lists on our platform. I will guide you through the steps to access your favourites list, apply filters, and view specific categories. Additionally, I will demonstrate how to add ...
    • Creating Bespoke Favorites Lists for a Contact

      In this video, I will show you how to create a bespoke favorites list for a specific contact. Sometimes, certain contacts may have unique preferences, and it's important to cater to their needs. I will guide you through the process of selecting the ...