Troubleshooting
Triggering a Manual Sync
If you want to receive updates on your iPad throughout the day to Product, Retailer or Campaign information you'll need to trigger a manual sync. To perform a manual sync you first need to make sure you are on the Sync Status screen. To do this; Tap ...
Sending Log Files
Sending Log Files Go to the SYNC STATUS page Touch on the EMAIL LOG FILES button An email will pop briefly outline the problem you are experiencing including: Retailer details Function you are performing eg adding product on stock count screen ...
Initialising & Resyncing the Inzant Sales Plus app
If you need to reload your Inzant Sales app the process is quite straight forward. Please be mindful that performing the below process will erase ALL information within Inzant Sales on the device, so please check and make sure all incomplete orders ...
Shutting down Apps running in the background
If you are noticing your iPad starting to run very slowly and Inzant starting to crash then your iPad may have all its resources being used by other applications running in the background. We'd recommend periodically closing all apps running in the ...
Rebooting your iPad
If your iPad is doing things that normally shouldn't be possible, or if its just running really slowly then potentially a reboot could help. To do this you need to press and hold the Sleep/Wake button and the Home button at the same time for at least ...
Initialising & Resyncing the Inzant Sales App
If you need to reload your database the process is quite straight forward. Please be mindful that performing the below process will erase ALL information within Inzant Sales on the device, so please check and make sure all incomplete orders or quotes ...
Recent Articles
Management Portal - Adding a Pricing Rule Walk Through Video
Watch the linked video as we walk through creating a new pricing rule, set conditions for discounts, select products, choose applicable price lists, and schedule the rule for auto-publishing. Check out the detailed steps and explanations below to ...
Performing a Hard Reset on an iPad
Adding a Favourites List to a Retailer
In this video, I will show you how to add a favourites list to a retailer. I will guide you through the steps, including selecting the retailer, navigating to the favourites section, and adding a list. I will also explain how to choose the contact ...
Accessing and Managing Favourites Lists
In this video, I will show you how to access and manage your favourites lists on our platform. I will guide you through the steps to access your favourites list, apply filters, and view specific categories. Additionally, I will demonstrate how to add ...
Creating Bespoke Favorites Lists for a Contact
In this video, I will show you how to create a bespoke favorites list for a specific contact. Sometimes, certain contacts may have unique preferences, and it's important to cater to their needs. I will guide you through the process of selecting the ...