Share Log Files

The Inzant Support team may request you provide log files from your device to assist with solving issues you may experience. If you don't use the Apple Email App, then we allow you to send the files to us by sharing them to another App.

1. To Share Log files To on the Utilities Cog Icon (Top right of screen)
   

1. Touch Share Log Files
   

This will display the share popover. 

1. From here you can select the App you would like to use to share the files with the Inzant Support team. 

• Related Articles

• Emailing Log Files

  This article describes how to email diagnostic information to Inzant Support if requested. To Email Log files to Support touch the 'Utilities' icon in the top right of the Home Screen. Touch 'Send Log Files'. An email will pop up showing pre-filled ...

• Share Log Files

  The Inzant Support team may request you provide log files from your device to assist with solving issues you may experience. If you don't use the Apple Email App, then we allow you to send the files to us by sharing them to another App. To Share Log ...

• Sending the EDI Client Log files to Support

  Select the TXT icon in the EDI client header section (top right of screen). This will open the EDI Client's log files to notepad. Please save this to your computer (i.e. your desktop or my documents) and then attach to an email or support ticket.

• Emailing Log Files

  This article describes how to email diagnostic information to Inzant Support if requested. To Email Log files to Support touch the 'Utilities' icon ​ Touch 'Send Log Files'. This will open the device Mail App with the information and log files ...

• Sending Log Files

  Sending Log Files Go to the SYNC STATUS page  Touch on the EMAIL LOG FILES button An email will pop briefly outline the problem you are experiencing including: Retailer details Function you are performing eg adding product on stock count screen ...

• Popular Articles

• Home Screen and Navigating the System

  The Home Screen The home screen is the start up screen for the App. It contains links to all the other major screens and provides some KPI information and access to your schedule. In this article we will discuss all the links so you can navigate ...

• Setting a Retailer to have Website access from the Management Portal

  To enable customers access to the B2B Portal or Website, you need to allow the Contact on a Retailer to have access. After logging into the Inzant Sales Management Portal you'll need to navigate to the Contact or Retailer in question. Finding a ...

• Inzant Website CMS User Manual

  The latest version (currently version 1.4) of the CMS User Manual is attached, which you can download and use as required.

• Creating Hyperlinks

  There are two main areas within the CMS that hyperlinks can be created; In a specific content zone provided by a widget. In the CK Editor content entry zone. Both zones offer the same 3 basic link types, Internal URLs, External URLs and Mailto ...

• Initialising & Resyncing the Inzant Sales App

  If you need to reload your database the process is quite straight forward. Please be mindful that performing the below process will erase ALL information within Inzant Sales on the device, so please check and make sure all incomplete orders or quotes ...

• Recent Articles

• Management Portal - Adding a Pricing Rule Walk Through Video

  Watch the linked video as we walk through creating a new pricing rule, set conditions for discounts, select products, choose applicable price lists, and schedule the rule for auto-publishing. Check out the detailed steps and explanations below to ...

• Performing a Hard Reset on an iPad

• Adding a Favourites List to a Retailer

  In this video, I will show you how to add a favourites list to a retailer. I will guide you through the steps, including selecting the retailer, navigating to the favourites section, and adding a list. I will also explain how to choose the contact ...

• Accessing and Managing Favourites Lists

  In this video, I will show you how to access and manage your favourites lists on our platform. I will guide you through the steps to access your favourites list, apply filters, and view specific categories. Additionally, I will demonstrate how to add ...

• Creating Bespoke Favorites Lists for a Contact

  In this video, I will show you how to create a bespoke favorites list for a specific contact. Sometimes, certain contacts may have unique preferences, and it's important to cater to their needs. I will guide you through the process of selecting the ...